Open | Open e-newsletter - Issue 15, 26 January–15 February 2015

Issue 15 of the Open for better care e-newsletter is now available online. 

• Clinician story: the role of staff relationships in preventing medication errors
• Systems change and human factors to prevent harm and errors
• Register for our upcoming webinar on human factors, systems change and root cause analysis
• One step to safer insulin administration and monitoring
• Poster – communicating so people will understand
• Health literacy quiz
• Develop your own 'one step' and be in to win!
• Let's PLAN pharmacy week
• Patient Safety Week 2015
• Commission blog
• and much more!