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Photos from the APAC forum, 19-21 September 2012.

Crispin Ovenden“As someone who is going to be working in the health sector, understanding quality and safety is going to make me less frustrated and improve my chances of serving New Zealanders well so they have a good experience of health care.” Crispin Ovenden, Medical Student, University of Otago, Wellington School of Medicine

David Galler“The person in that bed could be me, it could be my wife, it could be my child, my mother or my father. We want the best care for ourselves and our families. Why would we want anything other than the best care for anyone else!” Dr David Galler, Intensive care specialist Middlemore Hospital and Commission Board Member

Geraint Martin“Quality and safety is our core business – it is what we do as an organisation. I want to see us doing it at the highest level to ensure our patients are well looked after.” Geraint Martin, CEO, Counties Manukau District Health Board and Commission Board Member

Gregor Coster“At Counties Manukau District Health Board we have a key focus on improving the quality of care for our patients. As a GP I have a personal interest in ensuring patients receive high quality care.” Professor Gregor Coster, Chair, Counties Manukau District Health Board

Richard HamblinHealth Quality and Safety Markers - “In order to know what to make better we need to know where the problems lie. And measurement helps us to do that. Secondly, we need to know whether what you are doing has made a difference.” Richard Hamblin, Director of Health Quality & Evaluation, Health Quality & Safety Commission

Shawn Sturland“Throughout NZ there is a lot of energy and I think a national patient safety campaign would harness that and connect people.” Dr Shawn Sturland, Clinical lead ICU, Capital & Coast DHB and national clinical lead CLAB

Harry Pert“The vast majority of patient interaction is with the primary sector, and of course safety is paramount.” Dr Harry Pert, Board member, Royal New Zealand College of General Practitioners

Pedro Delgado“What worked well in patient safety campaigns in Scotland, Wales, Northern Ireland and England was having a common aim – something everyone was moving towards.” Pedro Delgado, Executive Director of IHI

Russell Wills“We use data and we use it well to make sure the kids who most need care get it. Values matter as well, so we make sure everybody understands just how important it is the kids get that care.” Dr Russell Wills, Children’s Commissioner – Paediatrician Hawke’s Bay Hospital

John Kyngdon“In the Bay of Plenty District Health Board we focussed on developing a patient safety strategy, we focussed on a number of areas – pressure sores, surgical site infections, falls and medication. If it just saves one life we will be very happy.” Mr John Kyngdon, Medical Director, Bay of Plenty District Health Board

Ashley Bloomfield“If there are failures of quality and safety in the system, that impacts on the lives of individuals and their families. I think just about everyone has a personal story where there has been a failure in quality and safety that has had a real impact on them.” Dr Ashley Bloomfield, Chief advisor, Personal Health Services Improvement, Sector Capability and Implementation, Ministry of Health

Robert Lloyd“All too often people see data as something that needs to be collected for management, for the Government, or some other sector. It should be because we care about the patients – taking them as the centre of the universe.” Robert Lloyd, IHI, executive director performance improvement

Carol Haraden“When you are a clinician you are raised on individual effort. Everything is based on individual performance – then you get out into the clinical arena and it’s all based on teams. There is still a huge amount of variation, based a lot on clinical autonomy and what’s best for the patient. When really what’s best for the patient is that we all agree on a standardised approach that is evidence based and we all work together.” Carol Haraden, Vice President, IHI

Manu Sione“For the pacific community in Counties Manukau a lot of it is understanding the health system, understanding the conditions they might suffer from, understanding the medication they are taking or not taking. And being able to work alongside not just the patient but their family members.” Manu Sione, General Manager Pacific Health, Counties Manukau DHB

David Grayson"[For a national safety campaign] you need to get the will from the ground up, patients and the public, as well as the health care workers who are going to be involved in doing the campaign.” Dr David Grayson, Clinical lead 20,000 days campaign Counties Manukau DHB

Maxine Power“Campaigns are about connecting with health care professionals and patients and the values that bind society together as much as they are about the topic areas. Celebrate the successes you have, really bring people together and create an energy for change that is unstoppable.” Maxine Power, National Improvement Advisor and Safe Care National Workstream Lead, Department of Health, UK

Muir Gray“We are in the third health care revolution. The first one was public health – water, housing; the second was high tech – hip replacements, chemotherapy; the third health care revolution is driven by citizens, knowledge and the smart phone.” Prof Sir Muir Gray, Director of the National Knowledge Service, UK

Don Berwick“There are three messages in developing a patient safety campaign. Be bold, do it together, get the patient in the room.” Don Berwick, Former President and CEO of IHI

Margie Apa“All of us would want for our families and our loved ones who go through our health care system… to get care that is safe. It is about aspiring to a compassionate service that we would send our own families to.” Margie Apa, Director of Strategic Development, Counties Manukau DHB

Nick Baker“If we are going to measure quality in the health sector it is vital we know what we are measuring. The new [quality and safety markers] framework has given us the primary colours of health care – and we can develop a clear picture. It’s not about judging it’s about learning.” Dr Nick Baker, Chair, Child & Youth Mortality Review Committee and Paediatrician Nelson Marlborough DHB

Lynne Maher“Clinicians and consumers can work together to understand how the patient receives care and how the clinician provides it – and understand how that feels for both of them so they can start to redesign services.” Dr Lynne Maher, Director for Innovation and Design NHS Institute for Innovation and Improvement

Beverley Johnson“Patients and families should be part of the daily change of staff report, part of the inter-disciplinary rounds discussion – and share both their observations and their questions, and be part of planning for the transition to home.” Beverley Johnson, President and CEO Institute for Patient and Family Centered Care

Anthony Hill“Anything that puts the consumer at the centre of care, and focusses on hearing what the patient has to say, strengthens the patient journey.” Anthony Hill, Health & Disability Commissioner

Maureen Bisognano“[For a successful campaign] you need to do three things – build will, create change packages, and help with the execution of those packages.” Maureen Bisognano, President and CEO of IHI

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