Open | Clinician story: The role of staff relationships in preventing medication errors

In this video, Teresa Cheetham talks about making a medication error, and the role a difficult relationship with a fellow nurse played in the error.

Teresa was asked to be the second signature for a nurse she was uncomfortable working with, when signing out the high-risk medicine heparin.

A medication error was made which resulted in a patient being administered 30,000 units of heparin instead of 3,000.

The error occurred because of a lack of open communication between the two nurses and the assumptions they made about each other's knowledge and skills.

Watch the video below.